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You’re minding your own business when all of the sudden Facebook crashes. What do you do - Scream? Cry? Slam your fingers on random keys in frustration? Vent in 140 characters? Today, for the third time in three weeks, Facebook users temporarily experienced an outage....

Everyone appreciates good customer service (take notes, Comcast), but what about companies that go above and beyond? I’m talking outstanding customer service before you’re even a customer, customer service. I could only be referring to the wonderful company that cycled its way straight into my heart,...