I love Potbelly. a lot. I even created a Facebook group in college (back when Facebook was only for college students) called “I’m straight up addicted to Potbelly Sandwich Works.” I would go there almost every day because there is a location right across the street from DePaul’s loop campus. Not many people joined the Facebook group, but I have a feeling my group was the very first Facebook community of Potbelly lovers. Now, the Potbelly Facebook page has over 37,000 likes and I am no longer alone.

I’ve tweeted to them in the past so I know they have a great social media team, responsive and fun:

I’ve also found a reason to use the 1977 filter on Instagram:

Last week, I called to place an order for delivery and they told me it was going to be a two hour wait. Annoyed that I had to order Jimmy John’s instead of eating Potbelly, I tweeted to them about the long wait time. A few days later, I received this note in the mail, along with two free sandwiches. Cheers to you Potbelly, and cheers to your awesome social media team. They rock. #TKY #allday